1. What types of products do you sell?
We sell generic products in various categories, including electronics, accessories, household items, health and wellness, among others.

2. Are all products generic or are there well-known brands as well?
We specialise in generic products, with quality equivalent to well-known brands, ensuring excellent value for money.

3. Is the quality of generic products reliable?
Yes! We work with reliable suppliers and follow quality standards to ensure product safety and durability.

4. How can I check product compatibility or specifications?
Each product has a detailed description with all technical information. If you have any questions, our support team is available to help.

5. Do you offer a warranty on your products?
Yes. Most products have a minimum warranty of 6 months. See each product page for specific details.

6. How do I place an order in the shop?
Simply select the desired product, add it to your cart, and follow the checkout process, providing your delivery and payment details.

7. Can I change or cancel my order after it has been placed?
You can request changes or cancellation within 24 hours of order confirmation. Please contact our support team immediately.

8. Is there a quantity limit per product?
Depending on the product, there may be purchase limits. Information about limits can be found on each product page.

9. Do you accept corporate or bulk orders?
Yes! We offer special conditions for large volume orders. Please contact our corporate sales department.

10. What payment methods are accepted?
We accept credit cards, debit cards, PayPal, and bank transfers.

11. Is it safe to pay with a credit/debit card online?
Yes. Our payment system uses SSL encryption to protect all financial information.

12. Can I pay in my local currency?
Yes. During checkout, you can choose the local currency of your country in Europe.

About Shipping

13. Which European countries do you deliver to?
We deliver to all European Union countries and also to some countries outside the EU. See the full list on the shipping page.

14. How long does it take for the order to arrive?
Delivery times vary between 5 and 15 working days, depending on the destination country.

15. What are the shipping costs?
The shipping cost is calculated at checkout, based on the weight and destination of the order. We offer free shipping for orders above certain amounts.

16. Can I track my order?
Yes. After shipment, you will receive a tracking code to track your order online.

17. Do you offer express or urgent delivery?
Yes, express delivery is available for an additional fee. See the options at checkout.

18. How does the return policy work?
You can return products within 30 days of receipt, provided they are in perfect condition and in their original packaging.

19. Can I exchange a product if it is defective?
Yes. Defective products can be exchanged at no additional cost. Please contact our support team to initiate the process.

20. How long do I have to request a return or exchange?
You have up to 30 days after receipt to request a return or exchange.

21. Who pays for the return shipping?
In cases of defective products or incorrect shipping, we cover the return shipping costs. For returns due to buyer's remorse, the customer is responsible for the shipping costs.

22. How can I contact the shop?
You can contact us via email, online chat, or telephone. Details are on the ‘Contact’ page.

23. Do you offer support in different languages?
Yes, we offer support in English, Spanish, French, and German.

24. What are your customer service hours?
Our customer service is available Monday to Friday, from 9 a.m. to 6 p.m. (European local time).

25. Do you have a physical store or are you only online?
We currently operate exclusively online, with deliveries throughout Europe.

26. Are there any discounts or promotions available?
Yes! We have periodic promotions and discounts for bulk purchases.